Product questions, orders and returns all reach the same inbox and the same phone number. We are an online-only retailer and do not operate a customer-facing showroom. The address here is our business and order fulfilment address.

How to reach us

What to include

• Order questions — the Order ID and the email address used at checkout. Both are on your order confirmation.
• Fitment questions — your handlebar diameter or mirror bolt size, and a photograph of the mounting point if you have one. We can help you compare that against the specifications listed.
• Damaged or incomplete parcel — photographs of the parcel and its contents within 48 hours of delivery. An unboxing video is strongly recommended and makes the review considerably faster.
• Return — the Order ID and which item, within 10 days of delivery.

What we cannot do

We cannot fit parts, confirm road-legality for your machine, or advise on wiring a bike. If a listing does not state the bolt size or clamp range you need, ask and we will read it off the packaging before you order.

Complaints

Email [email protected] with Complaint in the subject line and the Order ID in the message. Complaints are handled directly by the person responsible for operating Sujata Bike Accessories. We have not appointed a separate named officer for this.